Refund policy

Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To be eligible for a return, the item must be in the same condition you received it, unused, and in its original packaging. You will also need proof of purchase such as the order number or tax invoice.

Damages and issues
Please inspect your order upon receipt. If the item is defective or damaged, contact us immediately so we can assess the issue and resolve it.

How to Start a Return
To start a return, please contact us at hello@rokaharness.com.au. We will guide you through the return process.

Return Shipping Costs
- Change of Mind or Compatibility Issues: If you change your mind or the product doesn’t fit your high chair, you will be responsible for the return shipping costs. Please contact us before purchase for any questions regarding high chair compatibility. 

-Defective or Damaged Items: If your item is defective or damaged, we will cover the return shipping costs.

Important: We are not responsible for lost return packages. To ensure the safe return of your item, please use a trackable shipping service or purchase shipping insurance. Tracking numbers must be provided to us at hello@rokaharness.com.au

Refund Process
Once we have received and inspected your returned item, we will notify you if your refund is approved. If approved, we will issue the refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at hello@rokaharness.com.au.